We allow customers to return eligible items purchased on lumedeodoranta.us within 30 days of the original purchase date. Refunds are issued either to the original payment method or in the form of store credit.

We believe you will love our products as much as we do; however, if—after trying them out—you find that lumedeodoranta.us still does not meet your expectations, we encourage you to contact our Customer Support team or visit our “Getting Started” page for our best usage tips!

To submit a return request, please visit our “Returns Center.” If your return request is approved, you will receive a prepaid return shipping label sent to the email address used at checkout.
Order Number — You can find your order number in your order confirmation email; it begins with the letter “S.”
Email Address — You must provide the email address used when placing your order on lumedeodoranta.us.

All returns must be approved and processed using a return shipping label issued by our company to ensure accurate tracking and proper handling. If a customer returns items without using our issued label and return process, the return cannot be processed, and no refund will be issued. Typically, returns are processed within 10 business days of our returns department receiving the returned items. We monitor all returns and reserve the right to refuse service to any customer who abuses or exploits this policy.

We do not offer exchanges.

Refund amounts do not include original shipping charges (if applicable).

Refunds are issued exclusively to the original payment method used at the time of purchase or in the form of store credit.

Please ensure that you return only the approved items and use the prepaid return label we provide. If you return any incorrect or unapproved items, we will be unable to retrieve or return those items to you, and we will not provide any compensation for them.

For orders containing “Bundles,” refunds for eligible individual items within the bundle will be calculated based on the discounted price allocated to that specific item within the bundle.

International orders shipped outside the United States (including orders shipped to Canada) are not eligible for refunds. If you placed your order through Amazon, TikTok, or other retailers, you will need to contact them directly to inquire about their return and refund process.